FAQ: Vending Machine Credit Card Transactions
Q: I have a “pending” charge on my bank statement- why?

A: The “pending” charge is because you or a family member used a DEBIT or CREDIT card for a recent transaction. Banks use an “estimated” amount as a “hold” or Pending against your account balance until the ACTUAL sale amount is posted to your account.

Q: When will the “pending” or “hold” amount disappear?

A: It can take your bank up to 24 – 72 hrs to clear the “pending” or “hold” amount.

Q: I have an overcharge amount on my bank account- why?

A: The “overcharge” amount is also called a “pending” or a “hold” amount.

 

Pending or Hold amounts appear on your statement because you or a family member used a DEBIT or CREDIT card in a recent transaction.

 

For example, Vending machines or Hotels or Car Rentals use an “estimated amount” or a “Pending Amount” because the total or final transaction amount is not known at the time of the CARD authorization.

Q: How do I obtain a refund for an item or service that I did not receive?

A: Contact 1-888-561-4748, option 1 for assistance

Or you can call Ten M Vending at 225-473-8716, option 1 for assistance. 

Q: How do I obtain a receipt?

A: Contact 1-888-561-4748, option 1 for assistance

Or you can call Ten M Vending at 225-473-8716, option 1 for assistance. 

Q: What if I do not recognize the business name on my statement?

A: You or a family member most likely made a recent purchase at an unattended vending machine that typically sells drinks or snacks.

Ten M Vending

Division of Ten M Corporation

105 West 10th Street

Donaldsonville, LA, 70346

225-473-8716

Proud Franchise Member

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